Actually, the voice has it.

One man lost his ratings because, in trying to come across as humble, he muttered and mumbled and spoke unintelligibly and sounded like a broken man.

The other man lost his ratings because he spoke Tagalog too mechanically and too fast, and sounded like those con artists who jump on buses and recite long-winded, memorized stories about how they lost their jobs and now need donations from the passengers.